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Job Number5979
Job TitleCustomer Service Tech
Salary Range55K-65K
RequirementsHigh school diploma or GED (international equivalent); prefer Associates’ degree in business. Experience with Microsoft Office software necessary. (word, excel, outlook) Prefer experience in sales or customer service, good communication skills required. SAP experience is a must as it it main software used Manufacturing environment background required Direct experience with aftermarket service parts prefered
DescriptionAnswers internal and customer queries on status of orders, discrepancies and determines what corrective action should be taken. May provide technical advice to customers. Records entries, prepares and files commercial documentation. Assists with calculations and report preparation. Sales Calls: Processes customer purchase orders including any revisions and updates order files. Edits sales order to assure accuracy of price, equipment description, shipping instructions and initiates follow-up action for orders. Responds to customer/distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary. Quotes/Orders: Coordinates technical requests, order placement and quotation services to accounts. Prepares formal written quotes and data sheets. Files and posts purchase orders. May determine inventory shortages, delivery dates, communicating information to customers, distributors or Sales Representatives. May update jobs on the production schedule. Establishes prices for non-price list items. Returned Product: Receives returned warranty product. Distributes accordingly, insuring capture of warranty information. Reviews customer request for credit and launches paperwork to complete transactionCustomer Information: Receives customer requests, complaints, initiating response and/or corrective action. Determines critical need items and assists in establishing priorities on ship dates. Communicates current availability and lead times. Product Information: Acts as primary contact between engineering and product marketing regarding special product applications and/or significant modifications required to meet specific customer requirements.