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Job Number5735
Job TitleAnalyst I #NGGJP00002379
Salary RangeDOE
Requirements• Preferred four-year professional degree in Business or Human Resources  • Demonstrated experience with SAP and/or SuccessFactors  • Technical, functional, and in-depth expertise in Human Resources plans, programs, and providers with at least five years’ experience.  • Understanding and application of regulations and laws to protect the interest of National Grid as well as the customers  • Able to deliver high quality of customer service in a professional manner, especially when dealing with dissatisfied customers  • Experience in performance management, including talent evaluations, career development planning and providing constructive feedback  • Good understanding of key business drivers and external commercial environment  • Proven ability to understand efficient and effective methods to delivering Master Data services and able to drive appropriate process improvements  • Ability to coach, provide feedback, motivate, and develop others in a direct manner that produces the necessary results  • Excellent verbal, written and listening skills  • Ability to maintain effectiveness and commitment when challenged by difficult situations  • Exceptional ability to partner with key stakeholders within a call center and outside of a call center to resolve issues and implement process improvements
DescriptionProvide high quality of customer service to National Grid’s employees, retirees, and beneficiaries through effective customer management, development of efficient end-to-end processes, and in-depth expertise in master data, plans, programs, and vendors. Ensures the Master Data team performs effectively against Service Level Agreements. Improve the delivery of Master Data services by implementing process improvements, encouraging vendors to improve/enhance their service delivery, and development of Master Data plans and programs that are beneficial to National Grid and their employees, retirees, and beneficiaries.